Frequently Asked Questions
Everything you need to know about your FIGS order and our premium scrubs.
What makes FIGS scrubs different from traditional medical apparel?
FIGS are engineered with our proprietary FIONx fabric technology, which offers four-way stretch, moisture-wicking properties, and anti-odor protection for maximum performance and comfort.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-7 business days. Once your order ships, you will receive a confirmation email with a tracking link to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 30-day return window for unworn, unwashed items with original tags attached. Embroidered items are final sale and cannot be returned or exchanged.
Do you offer group discounts for medical offices or teams?
Yes, our FIGS Teams program offers specialized pricing and embroidery services for groups of 15 or more. You can apply directly through our Teams portal on the website.
How should I care for my FIGS to ensure they last?
To maintain the integrity of the fabric, we recommend machine washing cold inside-out and tumble drying on low heat. Avoid bleach and high-heat ironing.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Afterpay for eligible orders.